Refund And Return Policy
Shaliny Refund & Return Policy
At Shaliny, we’re committed to providing products that help you keep your shoes looking fresh and clean. We stand by the effectiveness of our products and encourage you to use them for at least 14 days to experience their full benefits. If you're not satisfied with your purchase after 14 days, but within our 60-day money-back guarantee, please contact us at hello@shaliny.com.
Cancellation Policy
If you wish to cancel or modify your order, please contact us within 24 hours of placing it. After this period, we may not be able to accommodate your request as the order will have entered the processing phase. If you cancel within 24 hours, we will process your refund within 7 business days.
60-Day Money-Back Guarantee
We believe in the quality of our products, and we want you to be fully satisfied. We recommend using the product for a minimum of 14 days to experience its full benefits. If you're not happy after 14 days, you can return the product within the 60-day window covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact us by filling out the form on our Contact Us page or email us directly at hello@shaliny.com. For faster processing, please include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take extra care in packaging our products to prevent damage during shipping. A product is considered damaged if it has a defect or is physically broken. If the packaging is damaged but the product is intact (such as dented boxes), it is not considered damage.
If your product arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at hello@shaliny.com with a clear photo of the damage. We will assess your situation and, if eligible, offer a replacement at no cost. We do not accept returns or replacements for products damaged due to normal use, wear and tear, or misuse.
Shipping & Delivery
While we strive to deliver your order promptly, we cannot be held responsible for shipping delays caused by factors outside of our control, such as couriers, customs, or weather-related issues. If there are any delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
Please ensure the shipping address is accurate at checkout. If there is an error and we are not notified within 24 hours of placing your order, we cannot provide a resend or refund.
Policy Modifications
We reserve the right to update or modify this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest version before purchasing or using Shaliny products. By purchasing and using our products, you agree to this Refund & Return Policy.