Shipping Information
Shaliny Shipping Information
At Shaliny, we are proud to offer FREE shipping on all orders to make your shopping experience even better!
Order Processing Times
Once your order is placed, please allow 1-3 business days for us to process and dispatch it. An order is considered dispatched once it is handed off to our shipping carrier and is on its way to your address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time refers to the total time for transit after your order has been dispatched to the carrier. Delivery times vary depending on your location. Below are estimated shipping times for a few regions:
- 🇺🇸 United States: 6-8 business days
- 🇬🇧 United Kingdom: 7-10 business days
- 🇨🇦 Canada: 7-14 business days
- 🇦🇺 Australia: 10-15 business days
- 🇪🇺 Europe: 5-12 business days
Please note, during peak seasons and holidays, delivery times may be delayed, and customs issues may occur for international shipments, which could affect the estimated delivery window.
Order Changes & Accurate Shipping Details
It is your responsibility to ensure the shipping details are correct at checkout. Incorrect or incomplete addresses may delay processing or result in cancellation. If we detect an issue with your shipping details, we will contact you by email within 3 business days. Failure to respond may result in the cancellation of your order.
If you spot an error after placing your order, please email us at hello@shaliny.com within 24 hours. We’ll do our best to accommodate changes, but we cannot guarantee we’ll be able to make adjustments after that time.
Delayed Delivery
We understand how important it is to receive your order promptly. While we make every effort to ship all orders on time, delays can sometimes happen due to external factors such as weather, transportation issues, or courier delays. We’ll always do our best to work with the courier to get your package to you as quickly as possible.
In rare cases, there may also be issues like address verification, product availability, or payment processing that can cause delays. If we encounter such issues, we will notify you right away and work to resolve the situation.
Please note that Shaliny cannot be held liable for delays caused by external factors, such as weather or courier disruptions. However, we will keep you informed about the status of your order.
Lost or Stolen Packages
Once we hand over your package to the courier, it’s out of our control. If your package is lost or stolen, please reach out to us at hello@shaliny.com, and we’ll do our best to assist you.
In the case of lost or stolen packages, we recommend contacting the courier directly to file a claim. We will follow up with the courier company on your behalf to get updates. Shaliny is not responsible for lost or stolen packages during transit, but we will help you navigate the claims process and assist where possible.
If the package is not recovered, we may offer a replacement depending on the situation. In the rare case that your package is not found, we may suggest filing a police report to track it.
Shipping Policy Changes
Shaliny reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review the latest version of the Shipping Policy before placing an order.
By purchasing and using Shaliny products, you are accepting our Shipping Policy and any updates we may make. We encourage customers to check this policy periodically to stay informed. If you have any questions or concerns, feel free to contact us at hello@shaliny.com.